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FAQs

SHOP OUR SHELVES

  • How is "Shop Our Shelves" different from "Shop Gifts?"
    • Basically, "Gifts" are for them and "Shop Our Shelves" is our e-marketplace for you so you can enjoy our collection of gourmet foods and products too! 
  • How will items purchased from "Shop Our Shelves" arrive?
    • Gifts include packaging, a hand-tied bow and a hand-written gift note. Individual items purchased are not gift-wrapped and will arrive in our standard e-commerce packaging with a packing slip, just like when you shop on-line for yourself!
  • What if I want to add an individual item to a gift?
    • Individual items can be purchased in addition to a gift to customize the gift for your recipient.
  • Can I send individual items as a gift instead of your pre-designed gifts?
    • Individual items can be turned into a gift when they are purchased in conjunction with one of our "Create A Gift" options!

  • Can you create a custom gift with products not on your shelves?
    • Due to COVID, we have temporarily  halted creating completely custom gifts with products outside our shop.

PROCESSING, SHIPPING & DELIVERY

  • How long does it take to process my order?
    • Because none of our gifts are pre-packaged, please allow 24-48 hours (Monday - Friday) for most orders. Custom and bulk gifts may require more time and we will contact you if that’s the case.
  • Can I order multiple gifts in one order?
    • While you can order multiple gifts, multiple addresses can't be entered for one order at this time. To send gifts to different addresses, the gifts will need to be ordered separately. If you create an account with our shop though, the checkout process will be faster than re-entering all of your information each time.
  • Do you ship internationally?
    • We currently ship nationwide within the United States.
  • Which shipping carriers do you use?
    • We ship via UPS. Please note: UPS does not ship to P.O. Boxes.
  • Is shipping included?
    • In an effort to keep the costs of our gifts and products as low as possible for you, discounted shipping costs are calculated by the carrier when you check out. Actual shipping costs charged to us exceed what you pay so we absorb the difference. We do not profit from shipping or build its costs into our prices.
  • How long will it take for my order to arrive?
    • It can take 1-5 business days from the day of shipping depending on how far your order is traveling and the shipping rate you select. Please Note: Due to COVID, carriers are experiencing delays and orders may take longer to arrive during this time. Unfortunately, once orders leave our studio, we do not have control over any unforeseen delays.
  • Can my order be delivered on a specific day?
    • Because we can't control orders once they leave our studio, we can't guarantee they'll arrive on a specific day. If it's a gift you don't want opened until the special day, please let us know when checking out and we'll add a sticker on top of the box  not to open it until your specified day.
  • Can I pick up my order?
    • Customer pick-up is not available at this time.

    Have additional questions? Message us and we'll get back to you ASAP by the end of the next business day!