PROCESSING, SHIPPING & DELIVERY
- How long does it take to process my order?
- Please allow 24-48 hours (Monday - Friday) for most orders. Custom and bulk gifts may require more time and we will contact you if that’s the case.
- Can I order multiple gifts in one order?
- While you can order multiple gifts, multiple addresses can't be entered for one order at this time. To send gifts to different addresses, the gifts will need to be ordered separately. If you create an account with our shop though, the checkout process will be faster than re-entering all of your information each time.
- Do you ship internationally?
- We currently ship nationwide within the United States.
- Which shipping carriers do you use?
- Is shipping included?
- In an effort to keep the costs of our gifts and products as low as possible for you, discounted shipping costs are calculated by the carrier when you check out so we pass the savings on to you. We are able to, however, offer free shipping on orders over $60.00 within the U.S.
- How long will it take for my order to arrive?
- It can take 1-8 business days from the day of shipping depending on how far your order is traveling and the shipping rate you select. Please Note: Due to COVID, carriers are experiencing delays and orders may take longer to arrive during this time. Unfortunately, once orders leave our studio, we do not have control over any unforeseen delays.
- Can my order be delivered on a specific day?
- Because we can't control orders once they leave our studio, we can't guarantee they'll arrive on a specific day. If it's a gift you don't want opened until the special day, please let us know when checking out and we'll add a sticker on top of the box not to open it until your specified day.
- Do you offer local delivery?
- For a limited time, we're offering complimentary doorstep delivery to most areas of Oxnard, Camarillo and Ventura.
- Can I pick up my order?
- Customer pick-up is not available at this time.
Have additional questions? Message us and we'll get back to you ASAP by the end of the next business day!